Frequently Asked Questions
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What is the procedure for a Vendor to be invited to a hosted event at the VA facility?
After collaborating with Prosthetics and healthcare providers, a list of Sam.gov–approved vendors will be cordially invited to attend the expo.
Your assigned Innovation WoRX Representative will contact your company to begin the process.
Information needed:
- Point of contact for the event
- Notification of refusal or acceptance (within 7 days of initial contact) – vendor must sign the Notification Form
- If the vendor accepts the invitation:
- Vendor demographics
- Signed Vendor Agreement
- Vendor payment for event
Vendors will receive:
- Event itinerary
- List of specific healthcare providers or department staff critical for patient care within their department
- Event instructions (parking, set-up time, and any specific guidance from the VA)
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What is the Refund Policy?
We understand that plans can change. Below is our official refund policy for event registration fees:
Cancellation Requests
- All cancellation requests must be submitted in writing via email to info@innowrx.com
Refund Schedule
- 30+ days before event: Full refund or option to register for a new date.
- 14–30 days before event: 50% refund or 80% credit toward a future expo.
- Within 14 days of event: Non-refundable.
Additional Refund Details
- Refunds will be processed within 7–10 business days of receiving a valid request.
- Refunds will be issued using the original method of payment.
- Refunds are not available for no-shows or participants who fail to attend without prior cancellation.
Note: The Company reserves the right to make exceptions in cases of verified emergency or hardship, at its sole discretion.
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Do we Offer Different Package Levels?
Yes! We offer two package options designed to give you the best value:
Silver Package – Purchase 15–19 events and receive 1 event free.
Gold Package – Purchase 20 or more events and receive 2 events free. This package also includes tables, chairs, tablecloths, and a complimentary CRM scanner rental.
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What is the Best way to Contact us?
Marc Harris
marc@innowrx.com
or
info@innowrx.com
You can also find more contact information on our Contact page.